Warranty & Returns

WalTech stands behind the WalTech Vision 2.0 with a 1-year replacement warranty for defective hardware. This page explains exactly how returns and warranty claims work. It is part of, and should be read with, our Terms of Service.

No money-back refunds, replacement only

WalTech hardware is covered for one (1) year from the date of purchase against defects in materials and workmanship. We do not offer change-of-mind or money-back refunds. If a unit is confirmed defective and your claim is authorized by WalTech, your sole and exclusive remedy is a replacement of the hardware, at WalTech's discretion. Subscriptions are not refundable (see below).

Every claim must be confirmed and authorized by WalTech

A return or replacement only happens after the WalTech technical team confirms the defect and authorizes the return in advance. We do not accept unauthorized returns. To start a claim, text 1-844-WALTECH or email contact@waltechint.com with your order number, proof of purchase, and a description of the issue. We may ask you to complete troubleshooting steps to confirm the defect. WalTech decides, in its reasonable discretion, whether a unit qualifies.

If you bought from a retailer, reseller, or RV service technician

WalTech products are sold both directly and through retailers, resellers, and RV service technicians. If you did not buy directly from WalTech, you or your installing technician must still contact the WalTech technical team to confirm the defect, and every return and replacement must be authorized by WalTech. Depending on the situation, an authorized return may be handled through your retailer or reseller, or returned directly to WalTech. Proof of purchase is always required.

Who pays shipping

The customer pays to ship a returned product back to WalTech or to the reseller, as instructed in the authorization. WalTech is only responsible for shipping an approved replacement out to the customer. We recommend using a tracked, insured service when you return a unit; WalTech is not responsible for items lost or damaged in return transit.

What is not covered

The limited warranty does not cover, and WalTech is not responsible for, any of the following:

• Damage from improper installation, wiring, misuse, modification, accident, abuse, water, or power surges
• Normal wear and tear, or cosmetic damage that does not affect function
• Use outside the product's stated ratings, or with incompatible systems
• Damage to or malfunction of your air conditioner, furnace, heat pump, blower motor, control boards, controllers, wiring, or other HVAC or electrical equipment
• Third-party devices, sensors, plugs, or relays (including Bluetooth, Zigbee, Mopeka, and Shelly products), which are covered only by their own manufacturers' warranties
• Interruptions or failures of WiFi, cellular, or internet connectivity, or any missed, delayed, or inaccurate alert or remote action
• Products without valid proof of purchase, or returns that were not authorized in advance by WalTech
• Change-of-mind returns (we do not offer money-back refunds)

This warranty is the sole warranty for the hardware. All other warranties are disclaimed, and our liability is limited, as described in our Terms of Service.

Subscription cancellations

Cellular and Smart Hub subscriptions can be canceled anytime from your account or by contacting us. Cancellation stops future billing. The current billing period is not prorated, and subscription fees are not refundable. Annual plans are non-refundable once the first month of service has been used.

Reaching us

We support by text and email only. We do not take phone calls. Text 1-844-WALTECH (this number is for text messages, not voice calls) or email contact@waltechint.com.