Shipping Policy

This Shipping Policy applies to orders placed directly with WalTech on waltechrv.com. It is part of, and should be read with, our Terms of Service and Warranty & Returns policy. If you bought from a retailer or reseller, that seller's shipping terms apply to your purchase.

Processing time

Orders are processed and shipped within 1 to 3 business days. Orders placed on weekends or holidays ship the next business day. Processing and delivery times are estimates, not guarantees.

Domestic shipping (United States)

We ship to all 50 states including Alaska and Hawaii. Shipping is a flat $16.99 per order. We do not offer free shipping.

Standard delivery typically takes 3 to 7 business days after your order ships. Expedited service may be available at checkout for an additional cost where offered.

International shipping

We ship to Canada. Canadian shipping rates are calculated at checkout based on your address. International orders may be subject to customs duties, import taxes, and fees assessed by the destination country. These charges are the customer's responsibility and are not included in the shipping rate.

Tracking

You receive a tracking number by email as soon as your order ships. If you do not see the email within 3 business days of ordering, check your spam folder or contact support.

Address changes

We can change shipping addresses before an order ships. Contact support as soon as possible with your order number and the corrected address. Once an order is in transit we cannot reroute it.

Lost or damaged packages

If your package is marked delivered but did not arrive, first check with neighbors and your delivery carrier. If the package is still missing after 3 business days, contact us and we will file a claim with the carrier. If your package arrives damaged, photograph the box and contents and contact us within 7 days for a replacement.

Undeliverable packages

If a package is returned to us as undeliverable (wrong address, refused, unclaimed), we will contact you to arrange a reship. Additional shipping charges may apply.

Title and risk of loss

Title and risk of loss pass to you when your order is delivered to the carrier. Once an order leaves our facility, delivery is handled by third-party carriers we do not control.

Return shipping

For any authorized warranty return, the customer pays to ship the product back to WalTech or to the reseller, as instructed. WalTech pays only to ship an approved replacement out to the customer. We are not responsible for items lost or damaged while being returned to us; we recommend a tracked, insured service. See our Warranty & Returns policy.

Delays and events outside our control

Delivery dates are estimates. WalTech is not responsible for delays, losses, or damage caused by carriers, weather, customs, or other events beyond our reasonable control. Any carrier delay does not change our policies or entitle you to a refund.

Contact

Shipping questions? Text 1-844-WALTECH or email contact@waltechint.com.