Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and WalTech International Inc., a Delaware corporation ("WalTech", "we", "us", or "our"). They govern your access to and use of our website, our products, our mobile app, and our subscription services (together, the "Services"). By using our site, buying our products from us or from any retailer or reseller, or activating a subscription, you agree to these Terms. If you do not agree, do not use the Services.

Please read these Terms carefully. They include important limits on our liability, a disclaimer of warranties, and a binding arbitration agreement with a class action waiver (see "Dispute resolution") that affect your legal rights.

Who we are

WalTech International Inc. operates waltechrv.com and makes the WalTech Vision 2.0 smart RV thermostat and related accessories and services. Contact: contact@waltechint.com or text 1-844-WALTECH. We provide support by text and email only and do not take phone calls.

Eligibility

You must be at least 18 years old and able to form a binding contract to buy our products or use the Services. You are responsible for anyone who uses your account or devices.

Where you can buy, and which terms apply

We sell directly to consumers through this website, and our products are also sold through authorized retailers, resellers, RV dealers, and service technicians. If you buy from a retailer or reseller, your purchase is also subject to that seller's own terms, pricing, and return process. Regardless of where you bought, your use of the device, app, and subscription Services is governed by these Terms, and our limited warranty (below) is the warranty that applies to the hardware.

Products, specifications, and descriptions

We sell the Vision 2.0 smart RV thermostat, the Smart Hub service, and accessories such as smart plugs, smart relays, and sensors (some accessories may be marked "coming soon" and are not yet available). Product descriptions, specifications, images, compatibility information, and pricing are provided for general information, may contain errors, and are subject to change at any time without notice. We do not warrant that descriptions, specifications, or other content are accurate, complete, current, or error-free. Compatibility statements (including any "works with up to 95%" or similar figures) are estimates only and are not a guarantee that the product will work with your specific system. You are responsible for confirming compatibility before installation.

Orders, pricing, and payment (direct purchases)

Orders placed on this website are processed through Shopify. Prices are in US dollars and you are responsible for any applicable sales tax. We may refuse, limit, or cancel any order, including for pricing or description errors, suspected fraud, or stock issues. If we cancel an order you placed directly with us before it ships, we will reverse the charge for that order. Placing an order is an offer to buy that we may accept by shipping.

Subscriptions (Cellular and Smart Hub)

Some features require a paid subscription. The thermostat's local touchscreen works without a subscription, but remote access, alerts, automations, the activity log, and the WalTech AI assistant require an active plan and a working internet connection.

• Cellular plan: provides remote app access over the cellular network when WiFi is not available. We act only as a facilitator of cellular service provided by underlying carriers. We do not own or operate the cellular networks and do not guarantee coverage, availability, signal strength, or uninterrupted service.
• Smart Hub plan: unlocks advanced automations, advanced alerts, the activity log, additional sensor support, and the WalTech AI assistant.

Current pricing is shown at checkout and in the app and may change with notice. Subscriptions renew automatically each billing period using your saved payment method until you cancel. You can cancel anytime from your account or by contacting us; cancellation stops future charges. The current billing period is not prorated, and annual plans are non-refundable once the first month of service has been used. If a subscription lapses or is canceled, subscription-dependent features (including remote alerts and monitoring) will stop working.

Limited hardware warranty

We warrant the WalTech hardware against defects in materials and workmanship for one (1) year from the date of purchase. This is our sole warranty. If a unit is confirmed defective by the WalTech technical team and the claim is authorized by us, our only obligation, and your exclusive remedy, is replacement of the hardware. We do not offer money-back or change-of-mind refunds. The warranty does not cover damage from improper installation, misuse, modification, accident, power surges, water, abuse, normal wear, or use outside the product's stated ratings, and it does not cover third-party devices. Proof of purchase is required. Full details, including how returns and replacements work and who pays shipping, are on our Warranty & Returns page, which is part of these Terms.

Returns and replacements

All returns and replacements must be requested and authorized in advance by the WalTech team. We do not accept unauthorized returns. Depending on where you bought the product, an authorized return may be handled through your retailer or reseller or sent directly to WalTech. The customer is responsible for the cost of shipping a product back to us or to the reseller; WalTech pays only to ship an approved replacement out to the customer. See the Warranty & Returns page.

Connectivity and service are not guaranteed

Remote features (remote control, alerts, monitoring, automations, and the app) depend on internet connectivity over WiFi or cellular networks that we do not control. Connection quality and availability depend on your location, your equipment, network congestion, carrier coverage, weather, terrain, power availability, and other factors outside our control. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, that alerts or notifications will always be delivered or delivered on time, or that you will be able to control your system remotely at any given moment. When WiFi or cellular service is unavailable, remote features, remote temperature changes, and remote monitoring will not function, and WalTech is not responsible for any resulting consequences.

Third-party devices and radios (Bluetooth, Zigbee, and partner sensors)

Some features rely on third-party devices and wireless radios, including Bluetooth, Zigbee, and sensors, plugs, and relays made by partners such as Mopeka and Shelly. The performance, range, pairing, and stability of Bluetooth, Zigbee, and any third-party device are determined by those products and their manufacturers, and by your physical environment. WalTech does not manufacture these devices and is not responsible for their performance, reliability, radio stability, firmware, availability, or for any failure of a third-party device to connect, report, or function. Third-party devices are covered only by their own manufacturers' terms and warranties, if any.

HVAC systems, controllers, and equipment

The WalTech thermostat sends control signals to your existing RV or building HVAC equipment, control boards, and controllers. Those systems, their wiring, their control boards, and the way they respond to signals vary by manufacturer, model, age, and condition and are outside our control. You are responsible for confirming compatibility, for correct wiring and installation, and for following your equipment manufacturer's instructions, safe electrical practices, and applicable codes. WalTech is not responsible or liable for any damage to, or malfunction of, your air conditioner, furnace, heat pump, blower motor, control boards, controllers, wiring, or any other HVAC or electrical component, whether arising from installation, signal behavior, compatibility, equipment condition, or use of the product. Installation is performed at your own risk.

Monitoring and alerts are not a life-safety system

WalTech's monitoring and alert features (including temperature, pet-related, power-loss, propane or tank-level, humidity, and freeze-related alerts) are convenience tools, not certified safety, security, or life-safety systems, and they are not a substitute for proper care, supervision, maintenance, or independent alarms. They depend on power, connectivity, third-party sensors, and your settings, and may be delayed, inaccurate, or fail to deliver. Do not rely on WalTech as the sole means of protecting any living being or property. Never leave a pet, child, or any person in a vehicle or RV in reliance on WalTech. For the safety of pets, people, property, propane and fuel systems, freeze protection, food, and medication, you must use independent, properly rated alarms and follow safe practices. WalTech is not liable for harm to pets, persons, property, food, medication, or any loss resulting from reliance on monitoring or alerts, or from a missed, delayed, or inaccurate alert.

Installation and assumption of risk

Our products are designed for do-it-yourself installation, but working with thermostat wiring and HVAC equipment carries risk. Any time estimates (for example, "about 30 minutes") are general guidance, not a promise. You assume all risk of installation and use. If you are not comfortable, use a qualified professional. WalTech is not responsible for injury, property damage, or equipment damage arising from installation or use of the product.

WalTech AI and automations

The WalTech AI assistant and automation features (including any predictions, estimates, reports, or natural-language actions) are provided for convenience, may be offered on a "coming soon," beta, or evolving basis, and can be inaccurate, incomplete, or unavailable. You are responsible for reviewing and confirming any automation or rule you set up. Do not rely on WalTech AI or automations for any safety-critical, time-critical, or high-value decision. WalTech is not liable for actions taken or not taken by AI features or automations, including any device that does or does not switch on or off.

Acceptable use of the site

You agree not to scrape, attack, overload, reverse engineer, or misuse the site or Services. Automated access beyond normal browser use is not allowed without our written permission.

Intellectual property

The WalTech name, logo, wordmark, product designs, site content, app, and software are owned by WalTech International Inc. or our licensors. You may not copy, reproduce, distribute, or create derivative works without our written permission. We grant you a limited, revocable, non-transferable license to use the app and software solely to operate your WalTech products.

Disclaimer of warranties

Except for the limited hardware warranty stated above, the products and Services are provided "AS IS" and "AS AVAILABLE," with all faults, and to the maximum extent permitted by law WalTech disclaims all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the products or Services will meet your requirements, be compatible with your system, or operate uninterrupted, securely, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Limitation of liability

To the maximum extent permitted by law, WalTech and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, use, or for any damage to pets, persons, property, vehicles, RVs, HVAC or electrical equipment, food, medication, or other items, or for any personal injury, arising out of or relating to the products or Services, even if advised of the possibility of such damages and regardless of the legal theory. To the maximum extent permitted by law, WalTech's total aggregate liability for all claims relating to the products or Services is limited to the amount you actually paid WalTech for the specific product or subscription giving rise to the claim in the twelve (12) months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you, in which case our liability is limited to the smallest amount permitted by law.

Indemnification

You agree to indemnify and hold harmless WalTech and its officers, directors, employees, and suppliers from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the products or Services, your violation of these Terms, your installation or wiring, or your violation of any law or third-party right.

Dispute resolution, binding arbitration, and class action waiver

Please read this section carefully. It affects your legal rights. Except for small-claims matters and requests for injunctive relief to protect intellectual property, you and WalTech agree that any dispute, claim, or controversy arising out of or relating to the products, the Services, or these Terms will be resolved by final and binding individual arbitration, and not in court, except as provided below. Arbitration will be administered under the rules of a recognized arbitration provider, and judgment on the award may be entered in any court with jurisdiction.

Class action waiver: You and WalTech agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

If any portion of this section is found unenforceable, the remainder will remain in effect, except that if the class action waiver is found unenforceable, this entire arbitration section will be void. Where arbitration is not permitted by law, disputes will be resolved as described under "Governing law" below.

Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. To the extent any dispute is not subject to arbitration, it will be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the jurisdiction and venue of those courts.

Force majeure

WalTech is not responsible for any failure or delay caused by events beyond our reasonable control, including network and carrier outages, internet failures, power failures, supplier or vendor failures, natural disasters, weather, labor issues, or government action.

Changes, severability, and entire agreement

We may update these Terms from time to time. The "Last updated" date reflects the most recent change, and your continued use after a change means you accept it. If any provision is found unenforceable, the rest remains in effect. These Terms, together with our Warranty & Returns, Shipping, and Privacy policies, are the entire agreement between you and WalTech regarding the Services.

Contact

Questions? Text 1-844-WALTECH or email contact@waltechint.com. We support by text and email only and do not take phone calls.